Fast Facts for Your Stay

Cafeteria 

Locations: 

North: 2nd Floor, Main Building

Prince's Bay: Lower Level, Main Building

Hours:

North: 7:00 a.m. to 7:30 p.m.

Prince's Bay: 7:30 a.m. to 7:00 p.m.

Hours and policies are subject to change for patient safety and local, state, and federal guidelines.

Calling Your Nurse

During orientation, a member of the nursing staff will explain how to use the bedside call bell. If you need help, press it. Your room number will automatically register at the Patient Care Station, and a staff member will answer. If your signal does not receive an immediate response, staff may be busy with others, so please be patient. If you are deaf or hard of hearing, a staff member will come to your room when you press the call bell.

For assistance in the bathroom or shower, pull the wall chain. If you feel you would be unable to do this, notify the staff.

Electrical Appliances

Electrical appliances, including hairdryers, curling irons, razors, radios, heating pads, portable heaters or fans, computers, and other devices, are not permitted in patient rooms. You may use only battery-operated devices.

There are outlets against the back wall where you can charge your phones and devices. Please do not use the red outlets.

Fire Safety

Fire drills are held routinely, so don’t be alarmed if you hear bells. The staff will notify you about what to do if an alarm applies to your unit. During the drill, your room door will be closed. This is just a routine procedure.

For the Hearing Impaired

TTYs and hearing aid-compatible handsets are available. Dial the rental desk at ext. 9124.

Mail and Flowers

Mail is delivered to your room Monday through Friday. Flowers and balloons are brought to you as soon as they arrive (with the exception of the critical care units, where they are not permitted). Avoid delays by having deliverable items addressed with your full name, room/bed number, and your North or Prince's Bay site University Hospital designation.

• North address: 475 Seaview Ave., Staten Island, NY 10305
• Prince's Bay address: 375 Seguine Ave., Staten Island, NY 10309

Any mail received after your discharge will be forwarded to your home address.

Subject to change due to patient safety and local, state, and federal guidelines.

Medications

Please leave all medications at home. The medications you take as a patient must be prescribed by your physician in the hospital and dispensed by the hospital pharmacy. Medication that you take at home might interfere with the medication you’re given as a patient. Bring a list of the medications you take at home and give it to the nurse or physician at the time of your admission. While at home, keep a list of the medications you are taking, including the name of the medication, dose, and how often you take it. When you leave the hospital, update this list with any changes. Keep this list with you at all times.

Parking

For our visitors’ convenience, parking lots are located adjacent to both University Hospital North and Prince's Bay. Valet parking is available at North at the Tower entrance.

Pastoral Care

Pastoral care is available to support your spiritual and emotional needs with priests, rabbis, ministers, and pastoral care associates. Call ext. 9435 to request a member of the pastoral care team.

A Christian chapel is located on the main floor across from the elevators for all of our patients, their families, and staff. The chapel is open 24/7. Bikur Cholim is located on the third floor at the North campus for our Jewish patients, their families, and staff. The Muslim Prayer Room is located on the second floor of the main building for our Muslim patients, their families, and staff.

Patient Meals

A member of the dietary staff will offer you menu selections before each meal. Meals are served:

• Breakfast: 7:30 a.m. to 9:00 a.m.
• Lunch: 11:30 a.m. to 1:00 p.m.
• Dinner: 4:30 p.m. to 6:00 p.m.

(If you arrive in your room soon after a meal, you may be served a non-select tray.)

Kosher meals are available upon request.

Our dietary staff visits patients daily. It is a perfect time to begin an informational exchange about nutritional requirements and the health benefits of positive eating.

Personal Belongings and Valuables

If you have valuables, such as jewelry and cash, please give them to a relative or friend to take care of during your stay. If you cannot send valuables home, they should be deposited in our safe and may only be redeemed on your day of discharge, weekdays between 9:00 a.m. and 4:00 p.m. At other times, a member of your care team will help you retrieve them.

Contact lenses, eyeglasses, hearing aids, and dentures should be stored in your bedside stand when not in use. Please don’t put them on your bed or food tray, wrap them in a napkin, or put them under your pillow—they may be damaged or lost. Staten Island University Hospital cannot be responsible for replacement of personal belongings.

Public Restrooms

Please do not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital.

Rapid Response Team

The Rapid Response Team is a group of specially trained individuals. The purpose of the team is to quickly check the condition of the patient and provide help before there is a medical emergency, such as a heart attack. Call the Rapid Response Team any time there is a change in the patient’s condition that needs immediate attention.

Warning signs that a patient is getting worse:

• change in heart or respiratory (breathing) rate
• change in blood pressure
• very low urine output
• change in level of consciousness

Where to call:

The hospital operator will ask for information and activate a Rapid Response Team.

Services for Persons With Disabilities

On request, interpreters, communications boards, TTY, amplified telephones, closed-caption TVs, and appropriate room signage are available. Please discuss your needs with your nurse.

Smoking

It is illegal to smoke or use tobacco products or electronic cigarettes anywhere in the hospital or on the hospital grounds.

Telephones and TVs

Telephones and TVs are provided in all patient rooms. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime.

To activate your telephone and/or TV services at North, dial ext. 9124. At Prince's Bay, dial ext. 3322. You can pay with a credit card, cash, or check. Representatives are available at North Monday through Friday from 10:00 a.m. to 8:00 p.m. and weekends from 10:00 a.m. to 7:00 p.m. for any service issues and to collect payment if you don’t want to pay over the phone.

Your Room

Room changes are sometimes necessary. Please be considerate if you are asked to move.

Zero Tolerance Policy

For everyone’s health and safety, we support an environment of respect between patients, visitors, and staff. This hospital does not tolerate physical or verbal abuse. Anyone who displays this behavior may be removed from the hospital.